If you look around us, regardless your domain of work it's all about people and feelings, for example http://www.youtube.com/watch?v=b3hi0V13oag
Like in the old times, only that now, in this modern time we seem to forget about it; due to the diurnally stress and work, we tend to became robots and forget about what's essential in life and our personal values.
“They may forget what you said, but they will never forget how you made them feel.” - Carl W. Buechner
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